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Service Now - Domain Separation

Service Now - Domain Separation

  1.  Domain Separation - Overview
  2.  Domain Separation – Basics
  3.  Domain Architecture – Data Flow
  4.  Domain Architecture – Process Flow
  5.  Data Separation

Domain Service Overview

Domain separation is a way to separate data into (and optionally to separate administration by) logically-defined domains. Domain separation is best for those customers who need to:
  -  Enforce absolute data segregation between business entities (data separation).
 - Customize business process definitions and user interfaces for each domain (delegated      administration).
  - Maintain some global processes and global reporting in a single instance of ServiceNow.

 Domain separation is extremely well-suited for Managed Service Providers (MSPs) and global enterprises with unique business requirements in various areas of the world.

Domain Separation – Basics

 Data: Bottom to Top
 Process: Top to Bottom

 Note: Some global properties, data and processes are shared across all domains.

Domain Architecture – Data Flow

Domain Architecture- Process Flow

Data Separation

Members of a domain only see the data contained within their domain or the child domains that are lower in the domain hierarchy. By default, all users and all records are members of the global domain unless an administrator assigns them to a particular domain. Once you assign a user or a record to a domain, the instance compares the user's domain to the record's domain to determine whether the user can view the record. For example, consider the following domain hierarchy: 

  1. Bow Ruggeri can see any records in the Database Atlanta or the global domain.
  2. Don Goodliffe can see any records in the Database San Diego or the global domain.
  3. David Loo can see any records in the NY DB or the global domain.
  4. Fred Luddy, ITIL User, Beth Anglin can see any records in the Database, Database Atlanta, Database San Diego, NY DB, or the global domain.
Note: Users in the global domain can see all records, regardless of the record's domain settings.
Warning: Guest users must be part of the global domain.