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Service Now - Business Rules

Service Now - Business Rules

A business rule is a server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried. Use business rules to accomplish tasks like automatically changing values in form fields when certain conditions are met, or to create events for email notifications and script actions.

Note: Business rules can make use of scripts to take actions on records in the database. However, there are several other scripting options available on the ServiceNow platform, such as client scripts and UI actions.

How Business Rule Work:

To configure business rules, you first need to determine when the business rule should run and what action it should take.

When Business Rules Run
 Business rules run based on two sets of criteria:

1) The time that the business rule is configured to run relative to a record being modified or accessed.

2) The database operation that the system takes on the record.

The following options are provided to determine the time the business rule should run:
 
What Business Rules Takes
The following options are provided to determine the database operation that the system takes on the record: