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Service Offering Status Codes

Service Offering Status Codes

Status Code
New SR is created and it’s not yet assigned to approver /owner.

SR Ticket was submitted to a person or a group (Service Desk). This is for a SR where the approvers are not yet predefined and the standard operation to fulfill the requests are not yet defined.
SR is routed to approver(s) and it’s pending their approval
When SR is approved by approver(s). SR will be routed to Implementer Team
SR is rejected.
When SR is completed, the status will be changed to resolved

When Requester confirm that SR is completed, requester can close the SR When a ticket is closed, you cannot change the status.

The Status of Offering ordered can be found in the Self Service Centre Portlet