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An Introduction to CCMDB?

An Introduction to CCMDB


Configuration management is defined as the process of managing change in the IT components and services of an IT system while minimizing errors and disruption to the system. The aforementioned IT components are often referred to as Configuration items, or CIs. A CI is defined as any IT infrastructure component or any item related to the infrastructure (e.g. hardware, software, services, documentation, RFCs, procedures, etc.) which as organization wishes to track using configuration management. The CCMDB is the underlying database used to support configuration management functions. The term CCMDB is also used to refer to the logical functional component of the overall ISM application which deals with configuration management.

ISM, or IBM Service Management (formerly Maximo), refers to a web-based application that is used to perform various IT service management functions, one of which is configuration management. ISM can be thought of as an “umbrella” application which contains major functional components such as CCMDB (for configuration management), TSRM (for incident, problem, and change), Asset Management, and Software License Management, among others. 

The majority of CCMDB functions revolve around the creation and manipulation of CIs. CIs can be physical devices, such as computer systems and network devices, or they can be software systems such as business applications or web servers. A CI can even represent higher level, abstract concepts like a “business service,” which is a collection of business applications in support of a service. These different “types” of CIs are referred to in ISM parlance as CI classifications. Regardless of classification, ISM provides a platform on which all CIs may be manipulated in a consistent way, while allowing the flexibility to define distinct CI characteristics where necessary.