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Explain about Solution? Solution life cycle?

 Solution and Solution Life Cycle

For the solution you have to provide the Symptoms, cause and resolution.
1.Also for speed up the search you can provide the key words about the solution.
2. Also the end users can provide their comments about the solution i.e. Solution survey
3. For some solution we can provide the expiry date also. If the solution is related to a release,
4.Once you release a higher version then the solution which is provided for the previous release will expiry, as the higher version release won’t contain that problem.
5. Higher version release will provide the solutions for the problems which are in previous release.

Solution Life Cycle:
DRAFT, ACTIVE, INACTIVE.